BOT-IA for technical support

Problems to solve

Solution with BOT-IA

Delays in care

High operational load

High operational load

Low level of customization

Chatbots y voicebots 24/7 en WhatsApp, web and social networks

Integration with CRM for customer tracking, reservations and payments

Integrated multichannel service for automatic sending of replies, surveys, agendas and reminders

Scaling to human agents when necessary

Channels disconnected

Dynamic knowledge base, the bot learns and updates answers based on real cases.

Advantages of having a BOT-IA product in Technical support

Reduction of response times

Uninterrupted 24/7 availability to support guides and manuals

Increase in customer satisfaction

Record of customer interactions for decision making

Custom chatbot

• Optimal responses according to the user’s needs

• Personalization of recommendations according to customer preferences

• Available on WhatsApp, Instagram, Facebook Messenger and your website

Custom Voicebot

• Automated telephone service

• Ideal for older users or areas with low connectivity

• Customisation by type of product or query

Integrated CRM

• Recording of each customer interaction

• Display and follow-up to media

• Sending personalized scheduling and reminders (tickets)

Statistics and analysis

• Measures response times, satisfaction and volume of interactions

• Generate reports at the required time

• Detects opportunities according to interactions

Integration and monitoring in communication channels:

• Synchronization with calendars or booking software

• Real time availability control

• Linking to databases

  Synchronization with existing and future information.

Personalized web page

• View all customer information, statistics and flows

• Allows access to the platforms of communication channels and CRM

• Real-time interaction monitoring

• Upload of information material and updates of flows

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