Customer Service with AI

Problems to solve

Solution with BOT-IA

Long response times

Saturation of human equipment

Inconsistent attention

Unattended customers outside working hours

Chatbots y voicebots 24/7 en WhatsApp, web and social networks

Integration with CRM for contact tracking

Automatic sending of replies, surveys and reminders

Scaling to human agents when necessary

Advantages of having a BOT-IA product in Customer Service

Improve the customer experience

Reduces the burden of human equipment

Increases availability without additional staff

Allows you to measure, adjust and improve care with statistics

Custom chatbot

• Responds to frequent queries automatically

• Detects intent and redirects according to customer needs

• Learns and adapts over time

• Works on WhatsApp, web, Instagram and more

Custom Voicebot

• Answer phone calls with natural voice

• Allows you to confirm data, scale cases, schedule appointments

• Ideal for companies with active telephone help

Integrated CRM

• Automatically records every interaction

• Segment by customer type, channel, history, etc.

• Helps personalize future responses and campaigns

Statistics and analysis

• Measures response times, satisfaction and volume of interactions

• Generate reports at the required time

• Detects opportunities according to interactions

Integration and monitoring in communication channels

• View and manage all conversations from one place

• Handle WhatsApp, web and network messages from a single panel

• Assign conversations by professional, topic or priority

Personalized web page

• View all customer information, statistics and flows

• Allows access to the platforms of communication channels and CRM

• Access for your team with role-based permissions

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