Privacy Policy of Bot-IA

Data Controller

The controller of your personal data on this website is Bot-IA, based in Colombia. For questions about privacy and the exercise of your rights, you can contact us by e-mail at info@botia.com.co or by phone on +57 314 2376428.

Personal Information Collected

Our website collects different types of personal information in order to respond appropriately to potential customers' requests. The information collected includes:

• Data provided by the user: name, email, telephone number, company name, industry/sector, message or other details entered in the contact form.

• Browsing data: IP address, device type, web browser, and usage data obtained through cookies and analysis tools.

• Messaging and chat data: If you choose to communicate via WhatsApp Business or other messaging platforms, certain contact data and message content will be processed according to the policies of those platforms.

The collection of this data is limited to what is strictly necessary for the purposes indicated, in accordance with the principle of minimization of Law 1581 of 2012. In addition, the processing of personal data is carried out with the prior, free, express and informed consent of the holder, in accordance with the applicable regulations.

Purpose of the Processing

The personal data collected is used only for the following purposes:

• Response to requests and queries: reply to messages sent via the contact form, e-mail or web chat.

• Provision of services: manage the commercial and contractual relationship with potential customers.

• Website improvement: optimize our site through statistical analysis (for example, Google Analytics) on user behavior.

• Communication with the user: send relevant information about services, updates or promotions, only if the user expressly requests it.

All these purposes correspond to the authorizations granted by the holder and comply with the principle of purpose established in Law 1581 of 2012.

Legal basis and data processing

Based on the Law 1581 of 2012 and its regulatory decrees (for example, Decree 1377 of 2013), the processing of personal data is governed by the principles of legality, purpose, freedom, truthfulness, transparency, safety and responsibility. This means that:

• We require the informed consent of the user at the time of collecting their data.

• We undertake to process the data in accordance with the conditions informed.

• The holder is clearly informed of the purpose of processing his data.

• The information provided by the user will be kept only to the extent necessary for the authorized purposes.

• Public databases or requests from public entities in the exercise of their legal functions are excluded from the scope of this policy.

This policy complies with the guidelines of the Colombian legislation on personal data protection and considers the constitutional right to habeas data (article 15 C.P.), which grants everyone the right to know, update and correct the information collected about it.

Use of Cookies and Analysis Tools

Our site uses cookies and similar technologies to improve the browsing experience and perform statistical analysis. This includes:

• Necessary cookies: they allow basic functionalities of the site (for example, to keep the session active in the form).

• Analytics cookies: such as those from Google Analytics, to collect technical information about your visit (pages viewed, duration, traffic origin, etc.). According to Google, it is mandatory to inform users about the use of Analytics and how their data is processed.

• Third-party cookies: if you use social networks such as Facebook or Instagram, Meta cookies (Facebook Pixel, SDK) may be used to improve interaction and target advertising. These services are subject to their own privacy policies.

You can configure your browser to block or delete cookies, although this may affect the functionality of some services on the site. In any case, we respect your privacy and do not use cookies for purposes other than those described here.

Integrations with Third Party Platforms

To optimize internal communication and processes, this site and its associated services may interact with third-party platforms. Examples of these integrations include:

• WhatsApp Business (Meta): When you communicate with us via WhatsApp, your contact details and messages will be processed through the WhatsApp API (Meta) in accordance with their policies.

• Facebook and Instagram (Meta): If you interact with our pages or ads on these networks, Meta may collect information from that interaction according to its terms.

• Automation tools (e.g., n8n, Zapier): we automate certain data workflows through third-party platforms that can process the data to fulfill specific tasks.

• AI-based chatbot services: we may use artificial intelligence platforms (such as ChatGPT, Botpress, Dialogflow, etc.) to respond to queries or process information. This information is sent to the servers of these providers, which must ensure their own data protection.

These integrations are always carried out in order to improve user care and operational efficiency. Each third-party platform is required to comply with its own privacy policy, and we share only the data necessary for the provision of the service.

Rights of the Owners

As the holder of personal data, you have the following rights recognized in Law 1581 of 2012 and its regulatory decrees:

• Access: to know what personal data we have about you and how we process it.

• Rectification: request the correction of inaccurate, incomplete or outdated data.

• Cancellation or Deletion: revoke the consent given and request the removal of your data from our records when you consider that they should not be further processed.

• Opposition: oppose the processing of your data for certain purposes, provided that there are legitimate and well-founded reasons.

• Information: to be informed about the use made of personal data, including transfers or communications to third parties (where applicable).

• File a complaint: file a complaint with the Superintendence of Industry and Commerce (SIC) if you consider that your rights have been violated.

To exercise any of these rights, you may contact us at info@botia.com.co. We will respond to your request within a maximum of 15 working days, as stipulated by the current regulations.

Retention of the Data

Personal data will be kept only for the time necessary to fulfill the purposes described in this policy, provided that there is no legal or contractual obligation to keep them for a longer period. Once the purposes have been fulfilled and the legal deadlines have passed, the data will be deleted or anonymised in a secure way.

Security of information

We take the necessary technical, human and administrative measures to protect your personal data against loss, unauthorised access, disclosure, alteration or destruction. These include encryption of data in transit (SSL/TLS), restricted access policies, periodic backups and training of our staff on privacy practices. Only authorized personnel have access to the data, and all are obliged to maintain confidentiality.

Changes to the Privacy Policy

This policy may be updated from time to time. Any relevant changes will be notified on this website. We recommend that you review this document regularly.

Contact

For questions, queries or complaints about this privacy policy or the processing of your personal data, you can write to us at info@botia.com.co or contact us on +57 314 2376428. The Superintendence of Industry and Commerce (SIC) is the supervisory authority responsible for protecting personal data in Colombia