Automation in Medical office

Problems to solve

Solution with BOT-IA

Excess calls to schedule or cancel

Non-attendance due to lack of reminders

Disorganization in patient care and monitoring

Difficulty managing multiple channels such as WhatsApp, networks and phone

Chatbots y voicebots 24/7 en WhatsApp, web and social networks

Integration with CRM for patient follow-up and treatments

Automatic sending of replies, surveys and reminders

Scheduling and personalized attention

Loss of clinical or contact information

Advantages of having a BOT-IA product in Consultorio Medico

Automatic appointment scheduling and cancellation

Early reminders that reduce absences

Support 24/7 via WhatsApp, networks or calls

Statistics to make better clinical and administrative decisions

Intelligent and secure tracking of each patient’s history

Custom chatbot

• Answer frequently asked questions (schedules, prices, location, specialties)

• Schedule and cancel appointments automatically

• Available on WhatsApp, Instagram, Facebook Messenger and your website

Custom Voicebot

• Answer phone calls and dating calendar with natural voice

• Perfect for patients who prefer to call

• Redirects urgent or special calls to human personnel

Integrated CRM

• Patient record with relevant data and medical notes

• Automatic recording of each interaction

• Segmentation for monitoring by age, diagnosis or service

Statistics and analysis

• Measures response times, satisfaction and volume of interactions

• Schedules with higher demand

• Generate reports at the required time

• Detects opportunities according to interactions

Integration and monitoring in communication channels

• View and manage all conversations from one place

• Handle WhatsApp, web and network messages from a single panel

• Assign conversations by professional, topic or priority

Personalized web page

• View all customer information, statistics and flows

• Allows access to the platforms of communication channels and CRM

• Access for your team with role-based permissions

Contact us