BOT-IA for Restaurants and Tourism

Problems to solve

Solution with BOT-IA

Loss of reservations due to lack of rapid response

Saturation in telephone lines or network messages

Constant enquiries about schedules, menus, promotions or packages

Lack of post-sale follow-up or service confirmation

Chatbots y voicebots 24/7 en WhatsApp, web and social networks

Integration with CRM for customer tracking, reservations and orders

Automatic sending of answers, surveys, agendas and reminders

Personalized attention

Need for simultaneous care across multiple channels

Advantages of having a BOT-IA product in restaurants and tourism

Automated reservations by WhatsApp, web or social networks

Immediate attention to frequently asked questions (menu, location, availability)

Customization by type of experience (dinner, tour, accommodation, transportation)

Automatic sending of confirmations, reminders and promotions

Improves customer experience and reduces staff operational burden

Custom chatbot

• Management of reservations for tables, rooms or tour packages

  Information on menus, schedules, rates, routes and policies

• Personalization of recommendations according to customer preferences

• Available on WhatsApp, Instagram, Facebook Messenger and your website

Custom Voicebot

• Automated telephone service

• Ideal for older users or areas with low connectivity

• Customisation by type of product or query

Integrated CRM

• Recording of each interaction with users

• Viewing and tracking of financial products and transactions.

• Sending personalized promotions or reminders

Statistics and analysis

• Measures response times, satisfaction and volume of interactions

• Generate reports at the required time

• Detects opportunities according to interactions

Integration and monitoring in communication channels

• Synchronization with calendars or booking software

• Real time availability control

• Automated confirmation and cancellation of appointments or reservations

Personalized web page

• View all customer information, statistics and flows

• Allows access to the platforms of communication channels and CRM

• Real-time interaction monitoring

• Upload of information material and updates of flows

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