Automation in human resources

Problems to solve

Solution with BOT-IA

Long delays in answering repetitive questions from employees

Manual search for documents, policies, certificates or procedures

Saturation of the HR team by operational tasks

Lack of traceability and control in internal communication

Chatbots y voicebots 24/7 en WhatsApp, web and social networks

Integration with CRM for employee tracking

Automatic sending of answers to frequently asked questions

Scheduling and personalized attention

Advantages of having a BOT-IA product in Human Resources

Immediate response to frequently asked questions (holidays, payments, schedules, etc.)

Automated access to documents and policies

Management of internal requests (licenses, certificates, news)

Reports of interactions and requests by team or area

Time saving for the human talent team

Custom chatbot

• Answer questions about internal processes, benefits, payment dates, etc.

• Access regulations, manuals and formats automatically

• Guide the collaborator step by step in requests

Custom Voicebot

• Ideal for companies with employees who prefer to call

• Meets basic requests by telephone: days off, incapacity, certificatesl

Integrated CRM

• Follow-up of each request per collaborator

• History of interactions with dates and resolution

• Automatic categorization by type of requirement

Statistics and analysis

• Measures response times, satisfaction and volume of interactions

• Generate reports at the required time

• Detects opportunities according to interactions

Integration and monitoring in communication channels

• View and manage all conversations from one place

• Handle WhatsApp, web and network messages from a single panel

• Assign conversations by professional, topic or priority

Personalized web page

• Dashboard to monitor chatbot activity and requests

• Upload and update of consultation documents and treatments

• Reports by type of query, area, frequency and resolution

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